Welcome to Islagrande SMS.

About | FAQ | Terms of Use

Answers to Frequently Asked Questions
Answers to Frequently Asked Questions

Before contacting us, please read the following Frequently Asked Questions. The Customer Service will not answer questions that are included below.

1. During my registration I got a message that my mobile number is wrong. Why?

This error message is displayed for one of the following reasons:
* Your mobile number is not correct.
* Your mobile number is not in the international format (e.g. +447888123456). Please enter your mobile number using the international country code.
* Your mobile number may belong to an operator that is not yet supported by our system.

2. How can I confirm my e-mail address?

When you sign up, our system sends a confirmation code to your e-mail.
To confirm your e-mail address, you must click on the e-mail confirmation link or add the confirmation code number in the special form that can be found in the My profile option of the main menu after you login.

3. I have not received the E-mail Confirmation Code. What can I do?

In case you have not received your E-mail Confirmation Code, please do the following:
* Check the junk folder of your e-mail box for an email sent from us.
* Check your e-mail address for mistakes. In case of mistake, please read on the next questions how you can change your e-mail address.
* Ask for the E-mail Confirmation Code again, click My profile option from the main menu.

4. How can I confirm my mobile number?

To be able to send sms, you must confirm your mobile number. Please, go to My profile and ASK for your mobile confirmation code.
To confirm your mobile number, you must add the mobile confirmation code in the special form.

5. I have not received the Mobile Confirmation Code. What can I do?

In case you have not received your Mobile Confirmation Code, please do the following:
* Please wait 10-15 minutes, in case there are delays in the SMS delivery (is rare but can happen).
* Check your mobile number for mistakes. In case of mistake, please read how you can change your mobile number.
If you still have not received the Mobile Confirmation Code, please contact us.

6. How can I change my password?

To change your password, click on My profile from the main menu.
Then, click on the option Change password and follow the instructions.

7. How can I change my e-mail address?

To change your e-mail address, click on My profile from the main menu and then click on the option Change profile.
When you change your e-mail address, a new confirmation code will be sent to your NEW e-mail, to confirm your new email address.
Note that you will not be able to send SMS until you confirm your new e-mail address.

8. How can I change my mobile number?

To change your mobile number, please contact us.
When you change your mobile number, you must request for a new Mobile Confirmation Code to be sent to your new mobile number.
Note that you will not be able to send SMS until you confirm your new mobile number.

9. How can I send a SMS?

To send SMS, you must first sign up with correct and confirmed e-mail and mobile number. Also you need to have enough credits in your web account.
Click Send SMS from the main menu
In the field Receiver, type the mobile number that you want to send the SMS to. The number must be in the international format.
In the field Message Text, type your message text.
You can define when you want to send your SMS: Now or In the Future.
If you choose Now, the message will be sent to the recipient immediately.
If you choose In the Future, you will have to specify the exact date and time that the message will be sent.
Note that for future messages you need to insert your correct local date and time.
By clicking Send SMS, you can choose the SMS Pack you want to use with the option Choose Tariff, while by clicking YES, the message will be sent to the recipient at the specified date and time.
The next window informs you for the cost of the SMS just sent.

10. How can I send multiple SMS?

To send SMS, you must first sign up with correct and confirmed e-mail and mobile number. Also you need to have enough credits in your web account.
Click Send SMS from the main menu.
Click the option Send to Phonebook on the right side next to the book icon.
Select a phone catalog from your list by checking the box next to the catalog.
In the field Message Text, type your message text.
If you click on the option Auto Insert Name the name of each recipient will appear in every SMS that will be sent.
NOTICE: Use this option only to the folders that contain names for each one of your contacts. In the field Receiver, type the mobile number that you want to send the SMS to. The number must be in the international format.
You can define when you want to send your SMS: Now or In the Future.
If you choose Now, the message will be sent to the recipient immediately.
If you choose In the Future, you will have to specify the exact date and time that the message will be sent.
Note that for future messages you need to insert your correct local date and time.
By clicking Send SMS, you can choose the SMS Pack you want to use with the option Choose Tariff, while by clicking YES, the message will be sent to the recipient at the specified date and time.
If you click on the Randomize time sms sending option your SMS messages will be send to their recipients in random order. Also, you can specify how many SMS you wish to send per minute.
The next window informs you for the cost and the total number of SMS just sent.

Contact: admin@islagrande.com

IslaGrandeSMS. 10 Four Seasons Place, Suite 1000. Toronto, Ontario, Canada M9B 6H7 Tel: +1 (416) 732-0888 - Fax: +1.416.981.3355 - Contact: admin@islagrande.com